Below FAQ are some common questions of Calicapelli customers before purchasing our hair tools & accessories.
If you have other questions, please just send it to help@calicapelli.com.

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 24 hours!

Shipping & Products Questions

We aim to ship your order as soon as possible, hopefully within one business day, but processing time is typically the same or the next day.

Domestic (US) Orders
Texas -  Next business day
Other States - 2–5 Business days

*Keep in mind that transit times are business days and don't include weekends or holidays.

Yes, we do ship only to Canada. Overseas shipping is $39.99
Once the order has been placed, it cannot be changed online. If you want to change your order, please write an e-mail to help@calicapelli.com , and if it has not yet been processed we will change or re-issue a new amended order.

Yes, please email us at help@calicapelli.com

Yes, please email us at help@calicapelli.com

No, if you purchase from Calicapelli.com, you must follow the return instructions listed in the Return & Refund Policy. Gifts are not refundable.

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.

Sorry to hear that, please email us at help@calicapelli.com

Pro-Series 1″ Titanium Hair Straightener MintPro-Series 1″ Titanium Hair Straightener Mint

Pro-Series 1″ Titanium Hair Straightener Mint

Calicapelli's Titanium Pro-Series Hair Straightener: Flip, Curl & Style! Smooth, frizz-free hair with floating plates and Ionic technology. Woman-owned, USA company 🇺🇸 Plates Type: Titanium Floating PlatesDual-Voltage: 110 - 240VFrequency (Hz): 50 | 60HzVariable Temp: 140°- 450°F (60°-230°C)Power: 40W (USA) | 110W (Canada)Body Length: 10.6″Plates Width:...
$69.99 USD
$129.99 USD
$69.99 USD
Shine Detangling Hair Brush (Gold)Shine Detangling Hair Brush (Gold)

Shine Detangling Hair Brush (Gold)

Detangles Hair In Seconds! Looking for a hairbrush that keeps your hair tangle-free and looks stunning on your dressing table? Calicapelli's Best Detangler Shine brush will make your friends envy you! Size: 7.2" x 3" x 1.5"Hair Type: AllMaterial: Polyester
$19.99 USD
$29.99 USD
$19.99 USD
Pro Heat Resistant Mat (Mint)Pro Heat Resistant Mat (Mint)

Pro Heat Resistant Mat (Mint)

Features: Size: 9" X 6.5" | Hair Type: All | Material: Made of Food Grade Silicone |  Max Temperature: up to 450F Surface Protection: Heat-safe Silicone mat protects any type of delicate surface from heat damage to flat irons, curling wands, blow dryers, and other...
$19.99 USD
$29.99 USD
$19.99 USD
Slick Large Scrunchies SetSlick Large Scrunchies Set

Slick Large Scrunchies Set

 Mixed Scrunchie Set Made from high-quality silk to gently interact with your precious hair. -  No more ponytail creases-  No frizz, no damage-  Keeps hairstyle in place-  For all hairstyles and hair types Fabric: SilkSize: Large
$39.99 USD
$59.99 USD
$39.99 USD
No Bend Hair ClipsNo Bend Hair Clips

No Bend Hair Clips

Celebrity Hairstylist Secret For You At Home! This set of 5 No-Crease Hair and Makeup Clips is made from high-quality plastic and has an innovative design that allows them to be used without bending or twisting. They are available in a variety of colors and...
$14.99 USD
$24.99 USD
$14.99 USD