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Help Center

If you're wondering about an order, our products, or our website, contact us via Live Chat, SMS, or email.

Live Chat

You can contact us via Live Chat. You'll find us in the bottom right corner of the screen when we're available to chat (Monday through Friday 8am to 5pm PST)!
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Email Us

To send us an email, click below. A member of our support staff will respond ASAP.
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Frequently Asked Questions

When will my order arrive?

Our goal is to ship your order as soon as possible and hopefully within one business day, but processing time is typically the same or the next day.

Domestic (US) Orders
California & Nevada -  Next day
Other States - 2 - 5 Business days

*Keep in mind, transit times are business days and don't include weekends or holidays.

Do you offer gift wrapping options?

Yes, please email us at [email protected]

Can I return items to a store?

No, if you purchase from calicapelli.com you must follow the return instructions here. Gifts are not refundable.

I have a complaint, who should I speak to?

You can always send an e-mail about your complaint to [email protected]

Can I change my order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please write an e-mail to [email protected] , and if it has not yet been processed we will change or re-issue a new amended order.

Can I order replacement parts?

Yes, please email us at [email protected]

What should I do if my credit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.

Do you deliver overseas?

Yes, we do ship only to Canada. Overseas shipping is $24.99.

Did we answer your question? If not, please contact us

We would love to hear about your experience with your styling tools so we can learn more about you and what makes you excited about hair. For any questions, concerns, or feedback of any type, we welcome you to email us at [email protected]
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