FAQ

User Guide

Frequently Asked Questions

When will my order arrive?

Our goal is to ship your order as soon as possible and hopefully within one business day, but processing time is typically the same or the next day.

Domestic (US) Orders

StateTransit Time*  
California & NevadaNext day
Others2 - 5 Business days

*Keep in mind, transit times are business days and don't include weekends or holidays.

Can I pre-order items for delivery?

Yes. However, these will be on things that are particularly demonstrated as a preorder; this for the most part applies on new discharges.

Can I change my order?

Once the order has been placed, it cannot be changed online. If you want to change your order, please write a e-mail to [email protected] , and if it has not yet been processed we will change or re-issue a new amended order.

Can I order replacement parts?

Yes, please email us at [email protected]

Do you offer gift wrapping options?

Yes, please email us at [email protected]

Can I return items to a store?

No, if you purchase from calicapelli.com you must follow the return instructions here.  Gifts are not refundable.

What should I do if my credit/debit card has been refused when placing an order?

Check that all the details you have entered on the checkout page are correct. If it is refused after that, try another credit card.

Do you deliver overseas?

Yes, we do ship only to Canada. Overseas shipping is $9.99.

I have a complaint, who should I speak to?

You can always send e-mail about your complaint to [email protected]

Did we answer your question? If not, please contact us

We would love to hear about your experience with your styling tools so we can learn more about you and what makes you excited about hair. For any questions, concerns, or feedback of any type, we welcome you to email us at [email protected]

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